Customer Testimonials
Very excellent! 😁👍
Marlon was excellent. He was very helpful, friendly, and explained every step of my service to me. 5 stars for Marlon
Very honest dealership they don’t pressure you into anything Alexis definitely went the extra mile in helping us very honest, very understanding definitely go see her for your service parts needs
My therapist laser was super friendly and down to earth. She made me feel comfortable. Overall, was a great experience. She gave me recommendations on items that I can take care of the next time I come in.
Marlin Nonog , Service Advisor - responsive and informative
Nyphon from Acura Elk Grove did an excellent job coordinating my 2017 Acura RDX timing belt replacement. He was professional, friendly, and provided outstanding customer service throughout the process. I truly appreciate his support and highly recommend him!
I’ve always had good experiences at Elk Grove Acura, hence why my family and I have purchased 6 vehicles from them.
Good service and excellent work
There service department is top notch. From the minute you get there they are taking care of you. Offering coffee and water. They keep you updated on the service and when finished they go over everything with you. Great service. Thank you
I‘ve had all three of my Acuras serviced at Elk Grove Acura and have consistently had great experiences with each of the service advisors. However, Chad truly stands out. He is exceptionally knowledgeable, trustworthy, and insightful, keeping me informed of necessary maintenance while helping me prioritize services to fit my budget. He understands the importance of my vehicle without unnecessary expense. Chad’s professionalism and customer-focused approach make him an outstanding advisor, and whenever possible, he is always my first choice!
Great staff and efficient service!
Marlon Nonog was very helpful assisting me for servicing my car . Honest and professional.
It was a great experience, .Marlon my service advisor is awesome, overall the Acura service center is the best.
Service advisor Marlon was super friendly and accommodating. He was able to get straight to business despite technical difficulties and got my car checked in efficiently. Additionally major props to the guys in service for diagnosing, identifying, and repairing my leaking oil pump. According to SA Marlon everyone who worked on my car enjoyed it which made me happy to know others enjoy my car as much as I do. They also vacuumed my carpets which I also really appreciate.10/10 service on both ends of the house would go again!
I have been taking my car to Elk Grove Acura for over a decade, every time is a good experience. Friendly staff and very professional. Thank you!
Awesome service!
Good news and bad news. The good news is Alexis, the service representative was excellent. The bad news is the cost of the repairs identifies exceeded the car’s value. So, I won’t be bringing it for repairs.
Overall, the vist was good, the female services representative was cool and clear about everything, just didn't love the price of the basic oil change @ $99, the service rep. I saw coupons that I pulled up from online and that got the price down to $77, so was alittle happy. $100 I get for a truck but fir a car, noooo!
Very professional and very competent in all aspects of the service.
Alexis provides excellent customer service! She kept me informed about pricing, progress of service and supported with scheduling a shuttle. I highly recommend!
Very pleasant and professional
Another great service at Elk Grove Acura, Thank you to Alexis Cordero for coordinating my service today. Job well done and great customer service as well.
Elk Grove Acura made scheduling my routine A1 service easy and flexible. My service advisor was friendly and courteous. I enjoyed the post follow up to ensure all went well. Thank you
Excellant service friendly staff.
Thank you Alexis at Elk Grove Acura Service for taking my call late Wednesday for an 10% urgent oil change appt Thursday morning at 7am. She was extremely knowledgeable and knew what she was talking about. I’m a Raving fan of her customer service. - Cesa
Super friendly staff. My oil was changed in less than an hour🫡
A125 service. But was told I needed brakes? Immediately went to Les Schwab and was told my brakes are fine.
What typically takes 1.5 hours at the most took 3 hrs even with a scheduled appt.
Great job Acura Service department !!! Fast Service, parts always in stock, car always washed and friendly staff.
The vehicle purchase transaction was smooth, straightforward and easy. The vehicle was all cleaned and provided with a full tank of fuel thanks to Robert. All the people at this dealership are very nice people. I enjoyed the deal.
Brought my 2023 Acura integra for an electrical diagnostic issue. After more than 4 hours was given a repair recommendation of almost $12k. I sought. second opinion at another shop and resolved the issue with $130 part. While at EG Acura my door was scratched that had to be repainted resulting in losing our car from 8/13-8/20 not for the issue we were having it diagnosed for. Now my 2.5 year old car that went in for diagnostics came back with a repainted door and other unresolved issues around that repair. I will update this review based on how the dealership management responds.
On 03/13/26, I purchased a Certified Pre-Owned 2023 Acura MDX from Elk Grove Acura, and I cannot recommend Keaton Neumann in sales highly enough. Buying a car can be stressful, but Keaton made the entire process smooth, professional and went above and beyond to help me even after the sale was finalized.
After taking the car home, I noticed a few issues, including a new car battery that was needed, some rock chips in the windshield and a metal scraping noise coming from the front of the vehicle. I reached out to Keaton and he didn’t hesitate to jump in and ... Read More DealerRater - May 3, 2026
We bought a car this weekend and honestly felt taken care of from the very first moment!!! Marissa helped us, and even though this is already our seventh car purchase, we’ve never felt this level of attention before. When we first showed interest online in a specific car, Marissa sent us a personalized video the same day. She introduced herself, showed the exact vehicle inside and out, and gave a quick overview. That meant a lot, because it’s so helpful to see the actual car and color before even driving to the dealership. It was a really nice ... Read More DealerRater - Feb 9, 2026
service is friendly and relatively prompt in person. no one answers the phone. no one responds to emails. no one texts back. it all just goes into the void.
now they have an AI voice answering their phone. I thought maybe this would help, since no one here seems to like talking on the phone. I even told the robot that the service department could text me if that would work better. hours later and I haven't heard back. if you have a little crack on your dashboard, it's fine to not hear back from your car repair ... Read More Google - Oct 31, 2025
1 star is 1 more than Elk Grove Acura deserves.
The Elk service department is quite lacking in customer service and the basic knowledge of Acura vehicles to make sufficient repairs. The work orders place false information as to the work completed. The service manager is a complete mess, refusing to do warranty work and recommending customers contact American Honda directly for help.
I brought my vehicle in for warranty repairs and they barely touched the vehicle in the nearly 2 weeks they had the vehicle in the shop. I went to pick up the vehicle and the work order stated my vehicle ... Read More DealerRater - Oct 21, 2025
We recently purchased an EV from this dealership, and the experience has been incredibly frustrating. At the time of purchase, they failed to provide the charger, stating that the parts department had closed and asked us to come back the next day. When we returned, the salesman Yousef told us the charger was out of stock and that he had placed an order which would take two weeks to arrive.
It’s now been over two weeks, and I’ve heard nothing back. Yousef is not responding to my calls or messages, and I haven’t been able to get ... Read More Google - Jun 4, 2025
Bought 3 cars here back on 18-24. Came back to trade in the 2020 rdx and got worst service ever… saleman and manager are so rude. They just want to power talked over and not trying to earn local customers business anymore. Fault advertising for $1 with 299 payment for zdx. Why would i want knight package into the lease? They turned customer down if you dont take those junk products…..asian saleman even saying you can just take the deal and come back to cancel those items? What kind ot static of sales is it…i take my business to Roseville with better ... Read More Google - May 15, 2025
Good luck trying to get a hold of someone over the phone.
I visited the dealership today for a recall repair on a vehicle I purchased here back in 2021. Let me start by saying the service department is absolutely incredible — especially David. His customer service is above and beyond, and honestly, he should be running the sales department. That’s how good he is.
Now, if I were the owner of this dealership, I would seriously reconsider the entire sales team. The person who greeted me was nice enough, but let’s be real — I wouldn’t have hired him for a sales position to save my life. Zero sales ability, zero ... Read More Google - Apr 10, 2025
It was this very dealership that led me to educate myself more on the shady business complexities within the auto industry. Drove away with a 2019 sports vehicle months ago. Only to find a corroded battery, expired rotors, electrical issues, shifted exhaust tips and rear frame damage from a previous vehicle accident that was not disclosed. Packaged it all up in a loan with $14k more than the vehicle’s current value. Oh….did I mention that there was no warranty or GAP?
Do yourselves a solid….whatever dealership you step into, step in with an experienced professional to prevent you ... Read More Google - Mar 3, 2025
I recently financed a 2025 Acura integra 3 months ago, the ac wasn’t functioning correctly so I took it in for service. It was such a bummer once I noticed a dent was created on my new vehicle while in hands of the dealership. I appreciate that the service team did everything they could to fix the dents but one dent which was created on the body line is still very noticeable even after it being fixed. I take good care of my car but the fact that I took it to the dealership and within a day damages were created ... Read More Google - Feb 17, 2025
Disappointing service dept experience.
Went in for service and picked up my car smelling like smoke and found a cigarette bud on my floormat. I don’t smoke so it’s definitely not mine! Very unprofessional for a premium car brand.
The lack of communication at this location is ridiculous. When it comes to selling services they are quick, but when it comes to actual issue like a recall no one seems to be reachable. It’s been about a month since contacting you guys about servicing my recall. Within that month, I have not been contacted once, I had to constantly check in even after being told I should get a call within the next few days. Turns out to be more than a few days, a week at that. First time I was told to wait for a call ... Read More Google - Jan 4, 2025
Rudest service advisor I’ve spoken with! He just hung up mid sentence while I was explaining my problem with my car. Very unprofessional and will not recommend to anyone!
Awesome service staff! Will in service has been my go to and he always treats me with respect and kindness. Jeff is the service manger and again EXCELLENT customer service I trust them with my car and they are always honest with me. I appreciate the service I have received the times I have gone in. Greg in parts is also extremely helpful when ordering parts and is very friendly as well as the greeter when pulling into the service drive. Will,Jeff,Greg is what customer service should look like! Thank you guys
I bought a used car- yes I know- from here a few months ago. All seemed fine- sales assistant was very nice- easy transaction- until- the day after I bought the car it was hard to start- chalked it up to a bad battery, brought it back up they tested it. Printed out the test and it all showed great. I still had hard start issues with the car- I brought it back up for them to look at and the fact it was losing oil somewhere- but never under the car or in the ground. They claimed they couldn’... Read More Google - Oct 28, 2024
Great customer service, easy to make an appointment and love the complimentary wash and vacuum, 5 stars ⭐️.
Chad has very nice personality, respectful and excellent customer service. On time service and remind what need to get done for next visit
The service department at Elk Grove Acura is excellent. For the past 12 years they have serviced my MDX 2012 and I have received top notch service every time. David is knowledgeable and addresses all my concerns, big or small. My Acura continues to run well because of the fabulous service I have received from the service department. Great job!!!
Very knowledgeable and thorough when explaining the service process. Chad was very personable and professional.
My service advisor Will Robinson is very courteous, helpful, and knowledgeable. He answered all my questions, and addressed all my concerns. And explained the options for my repair.
Chad was very helpful. I was satisfied with the service and assistance from the visit. Thank you.
Will Robinson was very helpful, efficient and professional. I did have an unpleasant experience when I first called and was put on hold and then transferred to someone's voicemail when I was stuck in a parking lot with a flat tire. But when I called back, I reached Will and he was a huge help.
Always good service an nice people would not go to any other dealer , fair price for good work
We've had our vehicles serviced at Elk Grove Acura for over a couple of decades and have a high regard for the work being performed at that facility. We also always schedule our service appointments to take place when Chad is on duty due to the trusted, outstanding and exceptional customer service he provides us during every visit.
Dave was friendly and very efficient at his job. He’s a real pleasure to deal with
David is in constant communication with us as we get our car serviced. From dropping off to picking up, great service.
Exceptional customer service and friendly & welcoming staff from Wayne in the parts department and to both Will and Mariana in the service dept. Thank You Elk Grove Acura!! Juan & Sherry Estrada
Easy checkin, reasonable charge for oil change/tire rotation , my only criticism was water spots on the window from the free wash (which is very minor)
They always helpful and honest. Very informative. I love their attitude. They always test drive friendly.
The service advisor, Dave B., was excellent; the work was completed in a timely manner; the car was ready when I returned to pick it up.
Mariana always takes care and of me and my vehicle. She knows how far I drive a day and adjust maintenance accordingly. There’s always a loaner available so life can continue and I receive update calls on progress.
Great service! Great customer care. Recommend this deal xxxx to anybody also very knowledgeable. Inexperience
Good customer service, very friendly, clean environment. Waiting room was nice overall. They took care of me.
Service took very long. Took almost 2 hours for an oil change, tire rotation, and rear differential fluid. There was only two advisors working and the line of cars was to the street. A bunch of us were standing outside and didn’t know where to go since majority of the doors were locked. There was little to no communication from our service advisor. She did not respond to our texts regarding being picked up or answered the phone. It took 30 minutes for the shuttle driver to pick us up. I didn’t even get a text that the car was ... Read More DealerRater - Aug 7, 2024
The staff here at Elk Grove Acura always make me feel like family every time I walk into the dealership. They are super friendly and always honest, which isn’t so common to find these days. The facility is always well maintained and very clean. The complimentary shuttle service is a huge plus as well.
Just had my 2006 Acura MDX repaired after a sparkplug incident and it was about half the estimate I received by another repair shop. David Brousseau did a wonderful job of coordinating the whole repair job. THANK YOU DAVID.
Didn’t feel satisfied with service asked if other things that are wrong with my car to be checked out and I didn’t get that customer service is horrible also no coupons for services asked plenty of times very disappointed.
Both Chad and well trained tech did a marvelous job taking care of my car.
Had recall done. It was completed in timely manner. DMV certificate provided. Even washed the car. Overall excellent service
I have always been satisfied with the service department. I did not speak with Chad,only Mariana. She was great!
The service was quick and on-time, as usual. The coupon price was also a factor.
Experience is always great at Elk Grove Acura! Will definitely refer them to our family and friends.