Customer Testimonials
On 03/13/26, I purchased a Certified Pre-Owned 2023 Acura MDX from Elk Grove Acura, and I cannot recommend Keaton Neumann in sales highly enough. Buying a car can be stressful, but Keaton made the entire process smooth, professional and went above and beyond to help me even after the sale was finalized.
After taking the car home, I noticed a few issues, including a new car battery that was needed, some rock chips in the windshield and a metal scraping noise coming from the front of the vehicle. I reached out to Keaton and he didn’t hesitate to jump in and ... Read More DealerRater - May 3, 2026
I am pretty comfortable going to this place. Have worked with two of the service managers and both have been very nice to deal with. I just wish they had better waiting room with working desks for waiters.
We bought a car this weekend and honestly felt taken care of from the very first moment!!! Marissa helped us, and even though this is already our seventh car purchase, we’ve never felt this level of attention before. When we first showed interest online in a specific car, Marissa sent us a personalized video the same day. She introduced herself, showed the exact vehicle inside and out, and gave a quick overview. That meant a lot, because it’s so helpful to see the actual car and color before even driving to the dealership. It was a really nice ... Read More DealerRater - Feb 9, 2026
1 star is 1 more than Elk Grove Acura deserves.
The Elk service department is quite lacking in customer service and the basic knowledge of Acura vehicles to make sufficient repairs. The work orders place false information as to the work completed. The service manager is a complete mess, refusing to do warranty work and recommending customers contact American Honda directly for help.
I brought my vehicle in for warranty repairs and they barely touched the vehicle in the nearly 2 weeks they had the vehicle in the shop. I went to pick up the vehicle and the work order stated my vehicle ... Read More DealerRater - Oct 21, 2025
Rate this Location Elk Grove Acura – 5 Stars
I recently made the switch to Elk Grove Acura after being with Toyota for over a decade, and I couldn’t be happier with my decision. From the moment I arrived, I felt genuinely welcomed. Thang Nguyen, the Sales Manager I worked with, made the entire process smooth and stress-free. He was extremely easy to work with, and the paperwork process was quick and efficient.
Kevin Eley, the General Manager, personally welcomed me into the Elk Grove Acura family, which truly made me feel at home. That warm welcome from both Kevin and ... Read More Google - Apr 17, 2025
I appreciate Jason (Sales Manager) and Minh's assistance with the straightforward sales process. Very professional and helpful!
Great customer service. Very knowledgeable without being pushy. All the reps have been friendly and engaged.
I left happy with the car I wanted at a fair price David Melo didn’t hesitate to make a good sell and I appreciate that…
I bought a used MDX and had the best buying experience here. I had contacted two other Acura dealers about an MDX they had, asking for, "Out the door price." Those two had a low asking price and then added thousands of $ in misc. extra fees.
I made an inquiry via Elk Grove Acura's contact us link and Randy replied withing 5 minutes. He answered that question with $126 added to asking price with the break down of the fee.
I said I did not want to play the back and forth negotiation game and asked, "What's ... Read More Google - Dec 20, 2024
I honestly had the best service experience I’ve ever had at this dealership. From the second i arrived, Q greeted me and was genuinely such a friendly guy. He helped me multiple times with questions, if he didn’t know, he helped me grab someone who did. My service person was David, who also was amazing. He was kind, thorough, answered all of my questions. I will never go to another dealership than this one. Great service. Thanks Q and David! I will recommend to all my family and friends.
Awesome service staff! Will in service has been my go to and he always treats me with respect and kindness. Jeff is the service manger and again EXCELLENT customer service I trust them with my car and they are always honest with me. I appreciate the service I have received the times I have gone in. Greg in parts is also extremely helpful when ordering parts and is very friendly as well as the greeter when pulling into the service drive. Will,Jeff,Greg is what customer service should look like! Thank you guys
Great customer service, easy to make an appointment and love the complimentary wash and vacuum, 5 stars ⭐️.
Chad has very nice personality, respectful and excellent customer service. On time service and remind what need to get done for next visit
The service department at Elk Grove Acura is excellent. For the past 12 years they have serviced my MDX 2012 and I have received top notch service every time. David is knowledgeable and addresses all my concerns, big or small. My Acura continues to run well because of the fabulous service I have received from the service department. Great job!!!
Very knowledgeable and thorough when explaining the service process. Chad was very personable and professional.
Fast and easy. Great service. Thanks.
My service advisor Will Robinson is very courteous, helpful, and knowledgeable. He answered all my questions, and addressed all my concerns. And explained the options for my repair.
Chad was very helpful. I was satisfied with the service and assistance from the visit. Thank you.
Will Robinson was very helpful, efficient and professional. I did have an unpleasant experience when I first called and was put on hold and then transferred to someone's voicemail when I was stuck in a parking lot with a flat tire. But when I called back, I reached Will and he was a huge help.
Always good service an nice people would not go to any other dealer , fair price for good work
We've had our vehicles serviced at Elk Grove Acura for over a couple of decades and have a high regard for the work being performed at that facility. We also always schedule our service appointments to take place when Chad is on duty due to the trusted, outstanding and exceptional customer service he provides us during every visit.
Dave was friendly and very efficient at his job. He’s a real pleasure to deal with
David is in constant communication with us as we get our car serviced. From dropping off to picking up, great service.
Very disappointed with the service representative I called in to have a few problems resolved on my vehicle
one thing got resolved, trying to get a hold of the service representative that help me did not get back to me at all. I believe it was August 8 I took my car in to get an oil change and to have them check my screen on my vehicle and to check the back up camera because it appears to be very hazy and to check on the recall that my vehicle has I got the oil change and my screen fixed ... Read More Google - Aug 13, 2024
Exceptional customer service and friendly & welcoming staff from Wayne in the parts department and to both Will and Mariana in the service dept. Thank You Elk Grove Acura!! Juan & Sherry Estrada
Easy checkin, reasonable charge for oil change/tire rotation , my only criticism was water spots on the window from the free wash (which is very minor)
They always helpful and honest. Very informative. I love their attitude. They always test drive friendly.
Needed parts asap! Got front door parking greeted right away as I walk through the door and parts guy got me everything I needed! Very knowledgeable and just a smooth enjoyable service! @AcurakuzaNorcal approved! Definitely be back!
The service advisor, Dave B., was excellent; the work was completed in a timely manner; the car was ready when I returned to pick it up.
Mariana always takes care and of me and my vehicle. She knows how far I drive a day and adjust maintenance accordingly. There’s always a loaner available so life can continue and I receive update calls on progress.
Great service! Great customer care. Recommend this deal xxxx to anybody also very knowledgeable. Inexperience
Good customer service, very friendly, clean environment. Waiting room was nice overall. They took care of me.
Service took very long. Took almost 2 hours for an oil change, tire rotation, and rear differential fluid. There was only two advisors working and the line of cars was to the street. A bunch of us were standing outside and didn’t know where to go since majority of the doors were locked. There was little to no communication from our service advisor. She did not respond to our texts regarding being picked up or answered the phone. It took 30 minutes for the shuttle driver to pick us up. I didn’t even get a text that the car was ... Read More DealerRater - Aug 7, 2024
The staff here at Elk Grove Acura always make me feel like family every time I walk into the dealership. They are super friendly and always honest, which isn’t so common to find these days. The facility is always well maintained and very clean. The complimentary shuttle service is a huge plus as well.
Just had my 2006 Acura MDX repaired after a sparkplug incident and it was about half the estimate I received by another repair shop. David Brousseau did a wonderful job of coordinating the whole repair job. THANK YOU DAVID.
Didn’t feel satisfied with service asked if other things that are wrong with my car to be checked out and I didn’t get that customer service is horrible also no coupons for services asked plenty of times very disappointed.
Both Chad and well trained tech did a marvelous job taking care of my car.
Had recall done. It was completed in timely manner. DMV certificate provided. Even washed the car. Overall excellent service
I have always been satisfied with the service department. I did not speak with Chad,only Mariana. She was great!
The service was quick and on-time, as usual. The coupon price was also a factor.
Experience is always great at Elk Grove Acura! Will definitely refer them to our family and friends.
The service was done in a timely manner, and the Customer contact did not push for extra services etc.
Clean and professional business environment. Fast service and reasonably priced. Employees are very friendly and helpful.
Advisor Will didn’t explain any of the add on services.. some were not needed.
I’m happy with my service. Will Robinson does a great job at keeping me updated on what is needed on my vehicle
Great service people who don’t push you into getting unnecessary work done on your car.
David was extremely helpful. My car was ready before the time I needed it! Great job to the entire team.
Mariana was amazing. She took care of me immediately and my car was done earlier then expected.
Mariana was great! She got me in and out and was able to get one of my recalls completed. Thank you!
Service was amazing! Thanks Dave! Definitely will be back! Great store and great atmosphere! Thanks
Chad was great help. He was friendly and got straightforward with our car gas fuel pump issue.
Chad, was very professional in advising me of my repairs to avoid future issues with my vehicle. His honesty and solid knowledge of my vehicle is one reason I continue to comeback and have referred friends and relatives. I greatly appreciate the professionalism and responsibility of employees like Chad!!!
They are very friendly and kind. Service is very good and prompt. They seems to know the history of the car.
I was there for a recall; I originally was scheduled for January 28, 2025 but received a call indicating that an appointment was available in the next couple of days. Service was free. I was there 5 minutes prior to the service department opening. I received a text with the service advisor's telephone number. 6 hours later and earlier than I expected, I received a call from the service advisor indicating my vehicle was done. I then received a text asking when I would be there and I responded in 20 minutes or so. When I arrived, the service advisor was checking another customer ... Read More DealerRater - Aug 1, 2024
Good service, thank you! My car was fixed and a loaner provided. Pick up of my vehicle was quick and painless.
Fast, friendly, efficient service! Always reliable and car is nice and clean. Knowledgeable staff and nice waiting area.
He is the only reason I’ve been going there for 20 years!! He’ wonderful!
excellent service; clean and comfortable seating area.
He listens to my concerns and very thoughtful of my opinions choices . He explains in a way I can understand.
Great service! Will Robinson our service advisor is awesome! He always takes care of us. Always looking for coupons and promotions to help us get the best prices for the service we need. They do great quality work. Always done around the estimated time given for the work if not sooner. Nice friendly staff with good knowledge . We’ve been coming here to service our 2018 Acura MDX for 2 years now and will continue to do so.
Overall experience was good. Chad was helpful. I appreciated his help on the last visit
Will was excellent in handling the entire process from when I brought my for service based in the recall notification received to when I picked it up.
I have bought so many cars from this dealer that I think I have to say the service department is the overall reason why!!!
Gilbert was very thorough and provided excellent customer service! He was able to get done exactly what I needed done to my car in a very efficient way!
David is the best advisor. Explains everything in detail. Gets car done as promised. I have 3 Acura vehicles and service department is main reason why I keep buying them.
The service I received was excellent and the person who spoke to me explained what was going to happen to my car and approximately how long it would take to get my car back. I was extremely happy as a customer.
I worked with Mariana and she explained the recall information to me. Also gave me a price on a key fob. I worked with some other gentleman when I picked up my car who was also very helpful however I didn't get his name. Great service with both people.
Excellent customer service, friendly staff, comfortable waiting room, accommodating service schedule. I refuse to buy any other make of vehicle because I don't want to go elsewhere for service
Will was very helpful in getting my service taken care of. I thought waiting 3 hours was a little excessive.
The parts I needed wasn’t in the service they had to go to a dealership to retrieve the part
They have a great staff, they do fantastic work and the price is competitive. We’ve been having our cars serviced here for 20+ years. David is our service advisor and he is fantastic! He always knows what’s going on with the cars and when they are being serviced, he keeps us well-informed. So many people no longer care about customer service, but this service department does! David provides exceptional customer service and knowledge when it comes to caring for our cars!
Elk Grove Acura did the hard work of diagnosing a power train warranty issue, documenting the issue and getting Acura to approve the repairs. Awesome service from start to finish!
Excellent service and courtesy demonstrated by the staff. Very customer friendly and explained every step of the way!
Hands down this was the best buying experience and Jason Megna made this experience.
This is how he did that:
1. He went above and beyond to obtain the car/trim that I wanted in a rare color…only 5 in California!
2. Transparent- He secured the car from another dealership and kept me appraised each step of the way making the experience smooth and setting accurate expectations.
3. Efficient- He didn’t waste my time, I was not waiting at the dealership for anything where I was not needed. While waiting for the cars arrival, paperwork was completed and I only had to ... Read More Google - Jul 20, 2024
A1 Service performed in 30-35 minutes which was pleasant surprise. Best service I have received as far under new dealership.
I had an amazing experience with Acura. This is our seventh vehicle purchased from Acura and we won’t go anywhere else.
Thank you very much for your great service and I appreciate you washing my car
I have been a customer for 8 years. I am pleased with the quality of service and the expertise of the staff. I have recommended the dealership to others.
If you want the best service within 150 miles. This is the place to go for service. I pass 3 Acura dealers just to go here. I can’t recommend this place enough.
Took longer than usual to do oil and rear axle oil change. The car lift in shop broke
Been a Acura Guy since the 90s and Elk Grove Acura has been servicing me since 2008. From my 97 Acura Integra Type R, to my 2010 TSX, to my 2012 TL SH-AWD Tech, 2021 TLX ASpec SH-AWD Tech and now my 2024 MDX SH-AWD Advanced. My original sales man Sonny, now one of the managers there, always took care of me and still does to this day. Staff is great, service center great. They have earned my life long business for life. Thank you Sonny and staff for taking care of us!!!
This is the second time that we’ve had a problem with the vehicle within days of driving it off of the lot. I accepted it the first time, but after the second time, we can’t come back here.
I have been a customer at Elk Grove Acura when it was on Florin Rd and keep coming back over 20 plus years driving many miles to get my Acura repaired because of 2 people! Chad Kurtz and Jeff the manager! It is critical to me to deal with honest and knowledgeable staff with impeccable honesty and transparency…they are simply the best!
Gilbert was so helpful and got us covered in everything that was needed. Would recommend that you use Elk Grove Acura and see Gilbert for your needs.
Good environment to wait for the car to be done. Friendly staff. Good amenities. Nice experience overall.
As a prefer customer who purchase the MDX used also bought a extended warranty. All the vehicle service preform by Elk Grove Acura took it in to adjust the parking brakes was charge $200 dollars not to happy.
Great service! They kept me informed on the progress and fixed my car in a timely manner.
Will Robinson, my adviser was prompt, explained everything in detail and was very professional. Excellent service!
Everyone was extremely friendly. I didn't have to wait long for my new tires
Friendly atmosphere, very clean surroundings, prompt attention to detail. Everyone smiled!! Can alway count on are Acura being treated with care.